As much fun as it is to call out the bad guys, I also like to give props when they’re well-deserved.
Gilt Groupe is taking care of filing a claim with UPS for the missing merchandise. They are crediting back my account and offering me a pass on the first reshipping since only one of the items I ordered is in stock at the moment. I’ll have to pay normal shipping on the second, but since the order’s now split in two, they don’t want me to have to pay twice. I also have the option of changing my mind altogether and just keeping the credit for future use.
The customer service rep was extremely sweet, and at no moment did she hesitate to do all she could to make good.
With that, I’d recommend you check out Gilt if you haven’t already. They’ve got great prices on some really interesting stuff, and now they’ve proven they appreciate the importance of keeping their customers happy.