I’m moving in a couple of weeks (more on that later), and I’ve decided to transfer all my old TV work from VHS to DVD and finally ditch the boxes of tapes I’ve been lugging from apartment to apartment for years.
I’ve got a VCR so I bought Roxio’s “easy VHS to DVD for Mac.” I got all the hardware connected and was able to capture the video without a problem. I also could turn my videos into quicktime movies. But when I burn the .mpgs to disc and try to open them, I get an error message telling me the .mpgs are not movie files. Same happens when I try to play the .mpgs off my computer.
I’m sure this is something easily remedied with a little more info so I logged on to Roxio’s live chat for help. The following is a transcript of that chat. If you think Fred “hung up” on me, you would be correct (click to see larger image):
But here’s the kicker. You may be thinking, “Why not just call?” Here’s why:
We also provides a premium telephone support option at a rate of $1.89 (USD) per minute at (866) 434-9871 during the hours of Monday – Friday, 11:00 A.M. to 6:00 P.M., EST.
Nice work, Roxio. Epic customer service fail.
UPDATE: Did a little research and found a fix on my own. Turns out I’m even more tech savvy than I thought. As an additional aside, however, a quick Google search turns up a ton of problems with this product and an endless stream of complaints about Roxio and its lack of basic customer support.